- Experience excellence in diagnostics with our state-of-the-art laboratory, delivering accurate and timely test results
- info@bioscanlab.co.uk
- +44 333 050 8883
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As part of the services, the Terms and Conditions of BiosScan Lab govern various methods for purchasing laboratory tests. Our website and in-store materials provide detailed information about the tests we conduct and the corresponding services we provide for each test, including estimated turnaround times. These turnaround times approximate the duration it will take for your sample, once we receive it in our laboratory, to undergo testing and for us to make the test results available to you. Therefore, please refer to the “Samples and Test Results” section below for more information.
It is important to note that when postal services are involved in sending a testing kit to you or returning a sample to us, we rely on our postal services provider (Royal Mail) or courier service to meet their stated delivery timeframes.
In a small percentage of cases, we may need to re-run or re-analyse tests due to the precise and sensitive nature of laboratory testing. Consequently, please consider that under such circumstances, it may take slightly longer for us to provide your results. In such cases, we will not permit refunds.
By using our services, you acknowledge that you are solely responsible for selecting the appropriate tests and determining whether the tests you purchase from us are suitable for your needs. If you have any doubts, we strongly advise consulting with a doctor or qualified medical professional.
Our website also outlines various methods for collecting and submitting samples. You can choose from self-testing kits, on-site testing at our designated locations, or testing at your home or office by our trained staff members. If you have purchased an on-site test or a test conducted by our staff at your location, our services encompass sample collection and transportation to our laboratory.
The description of our services on our website constitutes an integral part of our agreement with you. However, if any inconsistencies arise between the description of the services on our website and these Terms and Conditions (including turnaround times), these Terms and Conditions shall prevail.
You are responsible for ensuring that all information you provide to us is complete, accurate, and legible.
1.1. Our self-testing kits are intended for personal use and are designed to provide information about a specific condition or parameter. The kits do not diagnose any medical condition or replace professional medical advice or treatment.
1.2. We strive to provide accurate and up-to-date information about our self-testing kits, including product descriptions, instructions, and usage guidelines. However, we do not warrant the accuracy, completeness, or reliability of any information provided, and you agree to use the kits at your own risk.
2.1. The quality of the blood sample you provide is critical for obtaining accurate test results. We strive for the highest accuracy in our testing procedures. However, several factors can impact the quality of the blood sample, including but not limited to:
2.1.1. Haemolysis (breakdown of red blood cells) – In cases of haemolysis, it is your responsibility to purchase another re-test. We will issue a discount of up to 65% in this situation. We will share a link to your email address with the discounted price for the profile you originally purchased.
2.1.2. Blood samples that are too old
2.1.3. Insufficient sample volume – In cases of insufficient samples, you must pay for a re-test in full.
2.1.4. Serum indices
2.1.5. Lipemic blood (high levels of lipids in the blood)
2.1.6. Other factors affecting the sample’s integrity
2.2. If we observe any of the above-mentioned factors in your submitted blood sample, we may contact you to request a retest. We remain committed to ensuring the accuracy and reliability of the results.
3.1. If we deem the initial blood sample compromised due to factors such as those mentioned in section 2.1, we will notify you promptly.
3.2. You will be responsible for providing a new blood sample in accordance with our guidelines for sample collection.
3.3. We will make reasonable efforts to assist you with the retesting process, and we reserve the right to charge an additional fee for the retest, as specified in our pricing and fee structure.
4.1. To place an order for our self-testing kits, you must provide accurate and complete information, including your name, contact details, and shipping address. By placing an order, you represent and warrant that you have the legal right to use the payment method provided.
4.2. All prices listed on our website or provided through other sales channels are in the applicable currency and exclude any applicable taxes, duties, or shipping fees. The total amount payable, including all fees, will be clearly displayed before you finalise your order.
4.3. You must make payment for the self-testing kits in full at the time of purchase. We accept payment by the methods specified on our website or as otherwise agreed upon.
5.1. We will make reasonable efforts to ship the self-testing kits to the address you provide within the estimated timeframe. However, we do not guarantee delivery dates and are not responsible for any delays or damages caused by the shipping carrier or other factors beyond our control.
5.2. Risk of loss or damage to the self-testing kits transfers to you upon delivery. You must inspect the kits upon receipt and notify us promptly of any damages or discrepancies.
5.3. It is vital that you post back your sample the same day you take it. This will prevent issues as per Clauses 2 and 3.
6.1. We want you to be satisfied with your purchase. If you receive a defective or damaged self-testing kit, please contact us within 3 days of receipt to arrange for a replacement or refund.
6.2. For health and safety reasons, we do not accept returns of self-testing kits that have been opened or used unless they are defective. If you wish to return an unopened kit, please contact us within 2 days of receipt to request return authorisation.
6.3. Refunds, if applicable, will process using the original payment method, and the amount refunded will be limited to the purchase price of the returned self-testing kit.
7.1. To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the purchase or use of our self-testing kits, including but not limited to lost profits, lost revenue, loss of data, or interruption of business.
7.2. Our total liability, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the total amount you paid for the self-testing kits.
8.1. This Agreement shall govern and construe in accordance with UK laws. Any disputes arising out of or in connection with this Agreement shall submit to the exclusive jurisdiction of the courts.
9.1. We reserve the right to modify or update this Agreement at any time without prior notice. Any changes will take effect immediately upon posting the revised Agreement on our website. Your continued use of our self-testing kits after posting any changes constitutes your acceptance of such changes.
9.2. If any provision of this Agreement is found invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
BioScan Laboratories is a trading entity of Haringey Healthcare Limited, registered in England and Wales with company number 13146406. Registered address is 575 Green Lanes, London, England, N8 0RL. Haringey Healthcare Limited is accredited to ISO 15189 by UKAS for the tests listed on this schedule and is undergoing assessment with project number 314649-01-01 for the tests on this website.
