Terms and Conditions:


As part of the services, BiosScan Lab provide various methods for purchasing laboratory tests. Our website and in-store materials provide detailed information about the tests we conduct and the corresponding Services we provide for each test, including estimated turnaround times. Turnaround times represent an approximation of the time it will take for your sample, once received by our laboratory, to undergo testing and for the test results to be made available to you. Please refer to the “Samples and Test Results” section below for more information.

It is important to note that when postal services are involved in sending a testing kit to you or returning a sample to us, we rely on our postal services provider (Royal Mail) or courier service to meet their stated delivery timeframes.

In a small percentage of cases, tests may need to be re-run or re-analysed due to the precise and sensitive nature of laboratory testing. Consequently, please consider the possibility that under such circumstances, it may take slightly longer to provide you with your results. In such cases, a refund will not be permitted.

By using our Services, you acknowledge that you are solely responsible for selecting the appropriate tests and determining whether the tests you purchase from us are suitable for your needs. If you have any doubts, we strongly advise consulting with a doctor or qualified medical professional.

Our website also outlines various methods for collecting and submitting samples, including self-testing kits, on-site testing at our designated locations, or testing at your home or office by our trained staff members. If you have purchased an on-site test or a test conducted by our staff at your location, our Services encompass sample collection and transportation to our laboratory.

The description of our Services on our website is an integral part of our agreement with you. However, if there are any inconsistencies between the description of the Services on our website and these Terms (including turnaround times), these Terms shall prevail.

You are responsible for ensuring that all information provided to us is complete, accurate, and legible.


1. Product Information

1.1. Our self-testing kits are intended for personal use and are designed to provide information about a specific condition or parameter. The kits are not intended to diagnose any medical condition or replace professional medical advice or treatment.

1.2. We strive to provide accurate and up-to-date information about our self-testing kits, including product descriptions, instructions, and usage guidelines. However, we do not warrant the accuracy, completeness, or reliability of any information provided, and you agree to use the kits at your own risk.


2. Blood Sample Quality

2.1. The quality of the blood sample you provide is critical to obtaining accurate test results. We strive for the highest accuracy in our testing procedures. However, certain factors can impact the quality of the blood sample, including but not limited to:

  • 2.1.1 Haemolysis (breakdown of red blood cells) – In cases of Haemolysis, it is the customer’s responsibility to purchase another re-test. We will issue a discount with up to 65% off in this situation. A link will be shared to your email address with the discounted price for the profile you originally purchased.
  • 2.1.2 Blood samples that are too old
  • 2.1.3 Insufficient sample volume – In cases of Insufficient samples, it is the customer’s repsonsibility to pay for a re-test in full.
  • 2.1.4 Serum indices
  • 2.1.5 Lipemic blood (high levels of lipids in the blood)
  • 2.1.6 Other factors affecting the sample’s integrity

2.2. If any of the above-mentioned factors are observed in your submitted blood sample, we may contact you to request a retest. We are committed to ensuring the accuracy and reliability of the results.


3. Retesting

3.1. In the event that we deem the initial blood sample to be compromised due to factors such as those mentioned in section 2.1, we will notify you promptly.

3.2. You will be responsible for providing a new blood sample in accordance with our guidelines for sample collection.

3.3. We will make reasonable efforts to assist you with the retesting process, and we reserve the right to charge an additional fee for the retest, as specified in our pricing and fee structure.


4. Ordering and Payment

4.1. To place an order for our self-testing kits, you must provide accurate and complete information, including your name, contact details, and shipping address. By placing an order, you represent and warrant that you have the legal right to use the payment method provided.

4.2. All prices listed on our website or provided through other sales channels are in the applicable currency and exclude any applicable taxes, duties, or shipping fees. The total amount payable, including all fees, will be clearly displayed before you finalise your order.

4.3. Payment for the self-testing kits must be made in full at the time of purchase. We accept payment by the methods specified on our website or as otherwise agreed upon.


5. Shipping and Delivery

5.1. We will make reasonable efforts to ship the self-testing kits to the address provided within the estimated timeframe. However, we do not guarantee delivery dates and are not responsible for any delays or damages caused by the shipping carrier or other factors beyond our control.

5.2. Risk of loss or damage to the self-testing kits passes to you upon delivery. It is your responsibility to inspect the kits upon receipt and notify us promptly of any damages or discrepancies.

5.3 It is vital that you post back your sample the same day you take it. This will prevent issues as per Clause 2 and 3. 


6. Returns and Refunds

6.1. We want you to be satisfied with your purchase. If you receive a defective or damaged self-testing kit, please contact us within 3 days of receipt to arrange for a replacement or refund.

6.2. For health and safety reasons, we do not accept returns of self-testing kits that have been opened or used unless they are defective. If you wish to return an unopened kit, please contact us within 2 days of receipt to request a return authorisation.

6.3. Refunds, if applicable, will be processed using the original payment method, and the amount refunded will be limited to the purchase price of the returned self-testing kit.


7. Limitation of Liability

7.1. To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the purchase or use of our self-testing kits, including but not limited to lost profits, lost revenue, loss of data, or interruption of business.

7.2. Our total liability, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the total amount paid by you for the self-testing kits.


8. Governing Law and Dispute Resolution

8.1. This Agreement shall be governed by and construed in accordance with UK laws. Any disputes arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts. 


9. Amendments and Severability

9.1. We reserve the right to modify or update this Agreement at any time without prior notice. Any changes will be effective immediately upon posting the revised Agreement on our website. Your continued use of our self-testing kits after the posting of any changes constitutes your acceptance of such changes.

9.2. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.